Ministry of Health

Patients are selected by a computerized process that ensures random selection.

The respondent identified in the survey or their qualified guardian/caregiver may answer. The qualified guardian/caregiver will need to indicate their relationship to the respondent.

Skip the question and add details to 'additional details' at the bottom of the form.

If you are unsure whether you visited the practitioner in question and/or on the date in question – you may skip the question and use the ‘Additional Details’ at the bottom of the form to fill in any details that may be relevant – such as "I had an appointment that day but do not recall their name".

An online form to manage your MSP account, including your address, is available at: https://www2.gov.bc.ca/gov/content/health/health-drug-coverage/msp/bc-residents/managing-your-msp-account.

You can also change your address at: https://www.addresschange.gov.bc.ca/.

Please visit https://www2.gov.bc.ca/gov/content/health/health-drug-coverage/msp/bc-residents.

An online form is available at: https://www2.gov.bc.ca/gov/content/health/health-drug-coverage/msp/bc-residents/managing-your-msp-account.

Other contact options are available at: https://www2.gov.bc.ca/gov/content/health/health-drug-coverage/msp/bc-residents-contact-us.

Please contact Health Insurance BC at 1-800-663-7100.

https://www2.gov.bc.ca/gov/content/health/health-drug-coverage/msp/bc-residents-contact-us.

Please visit https://www2.gov.bc.ca/gov/content/health/about-bc-s-health-care-system/health-care-complaints.

If your complaint relates to the services found on this survey, please use the ‘Additional Details’ section to describe the issue.

If you would like to submit further information regarding a practitioner’s billing practices, you can register a complaint at: https://www2.gov.bc.ca/gov/content/health/practitioner-professional-resources/msp/billing-integrity-program.

Many supplementary benefits practitioners (E.g. Optometrists) are opted-out of the Medical Services Plan. This means they are allowed to charge patients more for a service than is set out in the Payment Schedule.

For example, routine eye examinations are an MSP benefit for those 18 years of age and under and 65 years of age and over. However, Optometrists are permitted to charge patients over and above what is payable by the Medical Services Plan for this service, as is the case with all supplementary health services.

For more information, please visit https://www2.gov.bc.ca/gov/content/health/health-drug-coverage/msp/bc-residents/benefits/services-covered-by-msp/supplementary-benefits.

In addition, there may be times when you are required to pay additional fees to your physician or other health care provider for items that are not covered under the Medical Services Plan (MSP). For further information, please visit https://www2.gov.bc.ca/gov/content/health/health-drug-coverage/msp/bc-residents/benefits.

Please call our Service Verification Group Toll Free Line at 1-800-742-3664.

There are two types of letters that the Billing Integrity Program produces:

Random Service Verification Audits

Each year, up to 72,000 survey letters are sent to patients to confirm they received physician services, which have been billed to the MSP on their behalf. A minimum of 1,200 physicians (100 per month) are chosen annually (at random) and letters are sent to approximately 50 of their patients who have received MSP billed services in the preceding four months.

Patients are selected by a computerized process that ensures random selection.

Select Service Verification Audits

A select service verification audit may be initiated due to findings from a random service verification audit, follow-up up of a previous audit, complaints received from the general public/other doctors/referrals by licensing bodies and professional associations, or by atypical practitioner billing profiles.

Letters are sent to some of the selected practitioner’s patients to confirm they received the specific services that have been billed to MSP on their behalf. Patients are selected by a computerized process that ensures random selection.

You may dispose of the letter in a secure manner, such as shredding. Please do not mail us your survey letter if you respond online.

On an iOS device (e.g. iPhone or iPad):

1. Tap on the Birthdate field. A calendar will appear.
2. Tap the MONTH YYYY text in the top left.
3. A scroll wheel for month and year will appear. Select the month and year.
4. Tap the MONTH YYYY text to return to the calendar.
5. Tap the day of your birthdate.
6. Tap the 'Done' button in the lower right.
7. Verify that your birthdate is displaying correctly.

On a Windows or Mac computer:

1. Click the year, month, or day. The date segment you clicked will become highlighted.
2. Use your keyboard to type in the date (e.g. year).
3. Repeat for each part of your birthdate.
4. Verify that your birthdate is displaying correctly.